Client Service Professional – Tampa, FL
Job Title: Client Service Professional
Unit: Tampa, FL
Reports to: Vice President, Operations
EDUCATION and/or EXPERIENCE
- 2-4 years of related experience and/or Bachelor’s degree; or equivalent combination of education and experience.
- Strong analytical skills and ability to research and interpret employment laws, payroll, benefits, and workers’ compensation guidelines and regulations.
- Attention to detail with excellent organization, oral communication and written communication skills.
- Ability to handle multiple projects or tasks while effectively prioritizing to meet deadlines in a changing fast paced environment.
- Knowledge of professional employer organization, employee leasing, and staffing company preferred.
- Ability to utilize common office equipment.
- Proficient in the use of Microsoft applications.
- Knowledge of PrismHR preferred.
This position requires extensive customer service skills and knowledge of the functional areas of Human Resources. This position provides assistance to clients and client employees by responding to telephone and email inquiries, analyzing problems and advocating the application of best practices involved in payroll, benefits, workers’ compensation and HR administration. The incumbent in this position must be available to take client calls at least four hours out of an eight-hour day when not visiting clients and/or completing assigned project work in support of the PEOPLE® clients and/or Service Team. The incumbent also demonstrates their communication skills by facilitating presentations and trainings for managers, supervisors, and other members of the organization. Incumbent must illustrate the ability to use independent judgment in problem solving and decision-making as while as exemplify the ability to seek out additional resources or research information to ensure issues are resolved.
ESSENTIAL RESPONSIBILITIES include but are not limited to:
Serve as first point of contact to client worksite managers and employees for support with HR-related activities including payroll, workers’ compensation, employee relations, benefits administration and HR policy interpretation.
- Investigates worksite employee’s payroll issues regarding paychecks and tax-related inquiries.
- Submits requests for manual checks to the payroll team in a timely manner for processing.
- Consults with the payroll team to resolve inquiries related to garnishment administration and other required deductions.
- Conducts training to educate managers on the mechanics of the HRIS system to ensure proper maintenance and payroll data submission.
- Oversees the on-boarding process of uploading client employee data in the HRIS system.
- Informs clients of legislative payroll changes (i.e. State and Federal minimum wage and State–specific requirements).
- Manages payroll reporting functions to generate reports based on client needs and request from governmental agencies.
- Evaluates HR strategy and management practices to offer consultation as a trusted advisor for improving training initiatives, performance evaluations, counseling and corrective action, alternative dispute resolution, and termination practices.
- Administers client’s FMLA Policy and provides best practice recommendation to maintain compliance.
- Provide best HR recommendations to clients on Federal, State and Local laws, as necessary.
- Ensures clients receive of HR support resources including employment guidebooks, new hire packet and HR forms.
- Communicates employment law changes and PEOPLE® related processes through dissemination of client letters and phone conversations.
- Coordinates third party vendor services – background checks, drug testing, E-verify.
- Develops familiarity with client’s drug free workplace policies to address issues in management of the Drug-Free Workplace Program.
- Responds to requests for employment verification for worksite employees.
- Manages personal data in HR system (i.e. processes status changes, terminations, employee vacation accruals and personal employee information updates).
- Coordinates the initial enrollment of employee benefits program (i.e. oversees data entry, educates employee on how to use Employee Self- Service to elect options and coordinates benefits orientation).
- Provides guidance to worksite employees during Open Enrollment about healthcare options and disseminates enrollment communications.
- Responds to inquiries for information for unemployment claims by the due date.
- Collaborates with benefits team to assist in the representation and preparation for unemployment hearings.
- Collaborates with workers’ compensation vendor to provide urgent response to claims.
- Provides best practice recommendations during workers’ compensation incidents and complete proper documentation.
- Ensures clients receive annual workers’ compensation policy numbers and contact information.
- Able to react to change productively and handle other essential tasks as assigned.
NATURE OF SUPERVISION RECEIVED
Receives general direction and is competent to perform most aspects of the job independently.
NATURE OF SUPERVISION EXERCISED
No formal responsibility, but is a resource to more junior employees.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee’s work environment requires the ability for the employee to focus on the task in hand in an environment that is not free from outside distractions such as noise, movement, etc.
- The employee frequently is required to walk as well as walk while carrying materials or pushing /pulling baggage up to 50 pounds.
- The employee is occasionally required to stand for long periods of time (two – three hours).
- The employee is occasionally required to remain seated in one location and be on the phone, without interruption, for extended periods of time which may exceed two hours.
- The employee must frequently lift and/or move up to 45 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PEOPLE® is a drug free workplace.
The above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.